Privacy Overview
We respect your privacy and are committed to protecting your personal information. When you visit our site or make a purchase, we may collect basic information such as your name, email, and shipping details to process orders, communicate with you, and improve your shopping experience.
We do not sell or share your personal information with third parties for marketing purposes. Your data is stored securely and only used to fulfill orders, respond to inquiries, or send updates you’ve opted into.
By using our site, you agree to our collection and use of information in accordance with this policy.
Returns & Refunds
Made-to-Order Products
All items are custom-made for you. Because of this, we cannot accept returns or exchanges due to buyer’s remorse, incorrect sizing, or preference changes.
30-Day Warranty for Defective or Incorrect Items
If your item arrives damaged, incorrectly printed, or the wrong product/design, you have 30 days from delivery to request a replacement or refund. To file a claim, please provide:
- Your order number
- A clear description of the issue
- Photos showing the problem
Approved claims will receive a replacement or refund depending on the situation.
Items Not Eligible for Returns or Refunds
We cannot accept returns for:
- Incorrect size ordered
- Buyer’s remorse
- Slight variations in color, print placement, or alignment
- Minor differences between screen display and printed product
- Sale items
Exchanges
We only replace items if they are defective or damaged. Contact us to arrange an exchange.
Gifts
- Gifts sent directly to you: You will receive a gift credit for the return.
- Gifts shipped to the gift giver: Refunds go to the original purchaser.
Shipping & Delivery
Delivery Timeframes
- Orders are fulfilled by a third-party carrier after production is complete.
- Delivery estimates at checkout are not guaranteed.
Lost Packages & Delivery Issues
- If tracking shows your package as lost, submit a claim within 30 days of the estimated delivery date.
- If tracking shows delivered, we cannot offer refunds or replacements. Check with household members, neighbors, building management, or your local carrier.
Porch Theft & Responsibility
- Once marked as delivered, responsibility transfers to the recipient.
- Consider secure delivery options or alternate addresses to prevent loss.
Incorrect Shipping Address
- Please ensure your shipping address is correct.
- We are not responsible for orders lost due to address errors.
Returns Process
- Contact us at [your support email] with your order number and photos if applicable.
- Ship items to [physical address]. You are responsible for return shipping costs. Shipping costs are non-refundable.
- Once received and inspected, we will notify you of approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within a few business days.
Partial refunds may apply if:
- Items are not in original condition
- Items are damaged or missing parts not due to our error
- Returns are submitted after 30 days
Additional Notes
- Certain items cannot be returned: perishable goods, gift cards, downloadable software, and some personal care products.
- Colors may vary slightly due to screens, lighting, and printing processes.
- Size charts are provided—please review carefully before ordering.